Privacy Policy for Mela Service

Effective Date: April 2026 G.C
Company Name: Mela Service
Platform: Web, Android, and iOS Applications

1. Introduction

Mela Service (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our multi-vendor on-demand service platform, which connects customers with service providers and handymen.

By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, phone number, email address, profile photo, payment details.
• Service Information: Booking details, service history, preferences, feedback.
• Location Data: GPS location for service providers, handymen, and customers to enable proximity-based services and live tracking.
• Device Information: IP address, device type, operating system, app version, browser type.
• Usage Data: Interactions with the app, search queries, and activity logs.

3. How We Use Your Information

We use your information to:

• Provide and improve our services.
• Facilitate bookings between customers and service providers.
• Enable GPS tracking and customer proximity sorting.
• Process payments and manage transactions.
• Communicate with you regarding updates, promotions, and support.
• Ensure compliance with legal and regulatory requirements.

4. Sharing of Information

We may share your information with:

• Service Providers & Handymen: To fulfill customer requests.
• Payment Gateways: For secure transaction processing.
• Third-Party Vendors: For analytics, marketing, and technical support.
• Legal Authorities: When required by law or to protect rights and safety.

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and restricted access. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your information as long as necessary to provide services, comply with legal obligations, and resolve disputes. You may request deletion of your data by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate information.
• Request deletion of your data.
• Opt-out of marketing communications.
• Restrict or object to certain data processing activities.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.

9. Children’s Privacy

Mela Service does not knowingly collect personal information from children under 13. If we discover such data, we will delete it immediately.

10. International Data Transfers

Your information may be transferred and stored in countries outside your residence. We ensure adequate safeguards are in place to protect your data.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our platform, and continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Mela Service
Email: contact@service.et
Phone: +251-911-530217
Address: Addis Ababa, Ethiopia.